Explore an exciting opportunity as a Cyber Advisors in United States, . This Full-time role is ideal for professionals interested in the IT Services and IT Consulting sector and offers hands-on experience in the Information Technology department .
Rated 4.8/5 by employees, this opening is perfect for candidates at the Entry level Level Job. Posted 40 minutes ago, and still accepting applications — don’t miss out.
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“Cyber Advisors” Company Job Details
- Company Name: Cyber Advisors
- Work Type: Full-time
- Rating: 4.8 / 5
- Location: United States,
- Industry: IT Services and IT Consulting
- Department: Information Technology
- Experience Level: Entry level
- Job Creation Duration: 40 minutes ago
Service Desk Specialist – Weekend Job Details | Part Time Jobs in United States
Cyber Advisors (CA) is a rapidly growing Cybersecurity Consulting firm and MSP. We are seeking a Weekend Service Desk Specialist for our Service Desk Team, to support our accelerating company growth and the equally important growth of one’s own career. CA believes in inclusion and is dedicated to continued employee development. We offer a competitive salary and benefits and want candidates who focus on innovation and results. Successful CA employees are detail oriented and have excellent communication skills. The successful candidate will be a creative problem-solver with the ability to structure and order assignments efficiently. Candidates should apply to become part of a forward-thinking team that values your contributions and well-being
Overview
The Service Desk Specialist’s role will utilize advanced troubleshooting knowledge to quickly and effectively resolve client computer and account-related issues. This includes receiving new and escalated requests, prioritizing, documenting, and actively resolving end-user help requests. Problem resolution may involve the use of diagnostic and help-request tracking tools paired with a broad range of technical experience. This particular role will help to cover our weekend support, working two 12-hour shifts on the Saturday and Sunday (during which the team will also be monitoring alerts), and two 8-hour shifts on Monday and Tuesday.
Essential Support Functions
- Field incoming help requests from end users via telephone, e-mail (through the ticketing system), and chat in a professional and courteous manner.
- Prioritize and work tickets, escalating to the appropriate client or internal team as needed while following contractual guidelines where available.
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
- Record, track, and document the Service Desk problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
- Record time spent on all tasks, including troubleshooting steps, research, and remediation in the designated platform to ensure accurate reporting of labor against Managed Services client contracts.
- Apply diagnostic utilities to aid in troubleshooting.
- Create and maintain up-to-date documentation of existing and new client systems and environments.
- Provide basic network support for client systems.
- Test fixes to ensure the problem has been adequately resolved.
- Evaluate documented resolutions and analyze trends for ways to prevent future problems.
Required Experience/Education
- Degree in the field of computer science and/or equivalent work experience.
- Possess Microsoft Support or other relevant industry-standard certifications (preferred)
- Significant Experience with desktop operating systems in a domain environment including Microsoft Windows (required) and Apple MacOS (preferred).
- Experience managing/troubleshooting Windows Server environment including managing and troubleshooting Active Directory, domain file sharing and permissions, and basic understanding of Group Policy.
- Experience managing/troubleshooting Office 365 accounts
- Basic troubleshooting experience for networking appliances and devices such as routers, switches, and firewalls.
Knowledge, Skills & Abilities
- Working knowledge of a range of diagnostic utilities.
- Ability to conduct research into a wide range of computing issues as required.
- Ability to present ideas in user-friendly language.
- Exceptional written and oral communication skills.
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Strong documentation skills.
- Ability to absorb and retain information quickly.
- Highly self-motivated and directed.
- Keen attention to detail.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Exceptional customer service orientation for both internal and external customers.
- Experience working in a team-oriented, collaborative environment.
- This job description may be changed to include new responsibilities and tasks or change existing ones as management deems necessary
Salary Range
The salary for this position is negotiable and based on experience. Factors which may affect pay include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Salary range: $50k-$65k
Compensation / Benefits
- Competitive salary depending on skills and experience.
- Vacation and PTO.
- Employer-paid Health and Dental Insurance for CA employees.
- Great opportunities for career advancement
- 401k with employer matching day one
- Disability and Life Insurance
- Bonuses eligible
About Cyber Advisors
Cyber Advisors’ culture is like no other. First and absolutely foremost, we believe in taking care of our employees and their families. Whether we are blowing off steam at Top Golf, gathering for a fun summer family picnic, or hosting sales –vs- engineering paintball war, we play just as hard as we work. We believe good things come to those who sweat.
