Looking for a new role as a Swooped in United States, ? This Full-time position is perfect for professionals in the Computer and Network Security and Technology, Information and Media sector. Gain hands-on experience in the Customer Service, Management, and General Business department, where you’ll be at the forefront of exciting projects and innovation.
Why This Job Is Great for You:
- Employee Rating: Rated 4/5 by employees — get a sense of the company culture!
- Job Level: This role is ideal for professionals at the Associate Level Job.
- Posted: Posted 13 hours ago, this role is still accepting applications. Act fast and apply today!
This opportunity offers valuable experience in the Customer Service, Management, and General Business department and will help you advance your career in the dynamic world of Computer and Network Security and Technology, Information and Media.
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“Swooped” Company Job Details
- Company Name: Swooped
- Work Type: Full-time
- Rating: 4 / 5
- Location: United States,
- Industry: Computer and Network Security and Technology, Information and Media
- Department: Customer Service, Management, and General Business
- Experience Level: Associate
- Job Creation Duration: 13 hours ago
Job Details of Customer Support Specialist
About Our Client
Our client is a U.S.-based leader in SAR satellite technology and space-based intelligence, delivering fast, high-resolution Earth insights for defense, disaster response, infrastructure, and environmental needs. Backed by a global quantum computing leader, it is pioneering secure, low-latency space analytics and is a trusted partner of the U.S. Space Force, NASA, and allied agencies.
What Makes This Role Unique?
At this organization, the team doesn’t just imagine what’s possible – they build it. It’s a mission-driven team fueled by curiosity, grit, and a shared commitment to redefining the limits of space innovation. The environment is fast paced, rooted in humble collaboration. Every team member plays a critical role in shaping the future of the technology and the industry. If you’re ready to roll up your sleeves and help solve problems that others call impossible—this is the place for you. The belief is that great ideas can come from anywhere, and the team thrives on diverse perspectives that help move faster, think deeper, and push the boundaries of innovation. Whether you’re new to the space industry or a seasoned expert, you’ll find a team that values creativity, integrity, and bold thinking. Join the team as it builds the future of SAR—and takes quantum to space.
About The Role
Our client is seeking a team member to join its growing Customer Support team. As a Customer Support Specialist, you are part of the Mission Solutions team reporting to the Senior Mission Solutions Director. As customers’ first point of contact, you will help them to resolve questions about order placement and tasking requests, system functions and account issues, and other Tier 1 support needs. You will also coordinate closely with many other teams within the organization to investigate and resolve more complex issues. Customer Support Specialists will learn deep system and product knowledge through hands-on problem solving. This position requires rotating on-call support on nights, weekends, and holidays.
Role Responsibilities
- Troubleshoot and resolve Tier 1 customer issues; escalate complex cases to Engineering/Product teams and track resolution.
- Document troubleshooting steps and contribute to knowledge base updates.
- Guide new customers through account setup and onboarding.
- Deliver polished customer service through email, virtual meetings, video recordings, and occasional phone calls.
- Build strong relationships with customers and internal stakeholders, embodying core values in every interaction.
- Share recurring issues and customer feedback with Product and Customer Success teams to improve the customer experience.
- Support Business Development, Product, Customer Success, and other internal teams across the customer journey.
- Participate in a weekly on-call rotation (approx. once per month, including nights, weekends, and holidays).
- Learn and develop expertise in the organization’s products and systems, as well as third-party applications (Console, Bruno, Hubspot, CLI, AWS Snowflake, Jupyter Notebooks, GIS tools).
- Maintain exceptional attention to detail in all communications and deliverables.
Preferred Experience
- Experience with remotely-sensed imagery and data products, SAR a bonus
- Experience in customer support in a technical DaaS or SaaS role
- Minimum 2 years of experience in external customer focused roles
- Undergraduate degree or technical certification in Geography, GIS, or Remote Sensing Technology preferred
Required Qualifications
- To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable.
Compensation
The annual salary range for this role as it is posted is $58,400 – $73,000. The final job level and annual salary will be determined based on the education, qualification, knowledge, skills, ability, and experience of the final candidate(s), specific office location and calibrated against relevant market data and internal team equity. Benefits listed in this posting may vary depending on the nature of employment.
Benefits/Perks
In addition to an opportunity to take part in an innovative, collaborative and fast-growing business with a highly motivated and skilled team, the organization also takes pride in taking care of its employees. Here are just a few ways that appreciation is shown:
- Extensive medical coverage, including strong vision and dental plans, flexible spending accounts, and additional supplemental health options.
- Paid Flexible Time Off Policy
- 401K Plan to invest in long-term retirement goals
- Parental Leave program
- Lifestyle Spending Account
- Commuter & Parking Benefits
- Mental Health Resources
- Monthly Phone Stipend
- Dog-friendly work environment & pet insurance options
Note:
“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”