Explore an exciting opportunity as a Third Party CS in Carlsbad, CA. This Full-time role is ideal for professionals interested in the Individual and Family Services sector and offers hands-on experience in the Other department .
Rated 4.3/5 by employees, this opening is perfect for candidates at the Entry level level. Posted 2 hours ago, and still accepting applications — don’t miss out.
Search more jobs like this in Carlsbad and across CA only on ApplyMates.
“Third Party CS” Company Job Details
- Company Name: Third Party CS
- Work Type: Full-time
- Rating: 4.3 / 5
- Location: Carlsbad, CA
- Industry: Individual and Family Services
- Department: Other
- Experience Level: Entry level
- Job Creation Duration: 2 hours ago
Customer Service Representative ( Remote ) Job Overview
Description
The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.
Customer Service Job Duties And Responsibilities
- Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
- Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
- Ability to learn and follow all customer service procedures and policies
- Strive to meet and go above personal and team target goals
- Record, organize and file customer interactions and account changes
- Able to up-sell if needed
- Able to schedule call back and appoints to resolve customer needs
Requirements
- Previous experience in customer support, client services, sales, or a related field
- Excellent at communicating over the phone and other communication platforms
- Basic computer skills and experience
- Able to multitask
- Excellent time management and prioritization skills
- Ability to listen actively, relay information, and answer questions and/or concerns.
- Customer-focused for positive customer experience and resolution
- Health Insurance (dental and vision included)
- Excellent retirement plan
- Tremendous upward mobility into other positions and management
- Flexible hours
- Remote Position(s) available (work from home)
Benefits
- Health Insurance (dental and vision included)
- Excellent retirement plan
- Tremendous upward mobility into other positions and management
- Flexible hours
- Remote Position(s) available (work from home)
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