Looking for a new role as a MechMaxx in New York City Metropolitan Area, US? This Full-time position is perfect for professionals in the Agriculture, Construction, Mining Machinery Manufacturing sector. Gain hands-on experience in the Product Management department, where you’ll be at the forefront of exciting projects and innovation.
Why This Job Is Great for You:
- Employee Rating: Rated /5 by employees — get a sense of the company culture!
- Job Level: This role is ideal for professionals at the Associate Level Job.
- Posted: Posted 1 hour ago, this role is still accepting applications. Act fast and apply today!
This opportunity offers valuable experience in the Product Management department and will help you advance your career in the dynamic world of Agriculture, Construction, Mining Machinery Manufacturing.
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“MechMaxx” Company Job Details
- Company Name: MechMaxx
- Work Type: Full-time
- Rating: / 5
- Location: New York City Metropolitan Area, US
- Industry: Agriculture, Construction, Mining Machinery Manufacturing
- Department: Product Management
- Experience Level: Associate
- Job Creation Duration: 1 hour ago
Job Details of Product Specialist
About the Role
We’re looking for a Product Specialist who combines technical knowledge of machinery with excellent customer service skills. In this role, you’ll support customers by answering product questions, guiding setup, and assisting with troubleshooting. You’ll also act as a bridge between our U.S. and China teams to communicate with internal colleagues on technical and product-related matters.
About MechMaxx
Founded in 2019, MechMaxx is a fast-growing provider of high-quality, affordable machinery and equipment designed for hardworking individuals and businesses. Built on values of trust, dependability, and customer satisfaction, we serve a wide range of industries with a focus on delivering value without compromising on quality.
What We Offer
- Base salary of up to $100,000 plus quarterly performance-based bonuses
- Hybrid schedule (2+ remote days/week)
- Health benefits, PTO, and more
- A supportive, mission-driven culture with opportunities for growth
What You’ll Do
- Provide product-focused support to customers via phone, email, and ticketing systems
- Assist with machine setup, operation, and troubleshooting
- Communicate in English with customers, and in Mandarin with internal China-based teams
- Coordinate with engineers and service teams to resolve warranty or technical issues
- Share product feedback and insights with R&D to support continuous improvement
- Support order updates, delivery coordination, and warranty claims
What We’re Looking For
- 2+ years’ experience with machinery, tools, or industrial equipment (hands-on use, technical support, or related field)
- Fluency in Mandarin would be a plus
- Prior customer service or technical support experience
- Strong problem-solving, organizational, and communication skills
- Ability to explain technical concepts in clear, customer-friendly language
- Experience with tools like Zendesk or Gladly is a plus
- Bachelor’s degree preferred (or equivalent practical experience)
- U.S. work authorization required