Looking for a new role as a Swooped in United States, ? This Full-time position is perfect for professionals in the Computer and Network Security and Technology, Information and Media sector. Gain hands-on experience in the Customer Service, Management, and General Business department, where you’ll be at the forefront of exciting projects and innovation.
Why This Job Is Great for You:
- Employee Rating: Rated 4.3/5 by employees — get a sense of the company culture!
- Job Level: This role is ideal for professionals at the Executive Level Job.
- Posted: Posted 13 hours ago, this role is still accepting applications. Act fast and apply today!
This opportunity offers valuable experience in the Customer Service, Management, and General Business department and will help you advance your career in the dynamic world of Computer and Network Security and Technology, Information and Media.
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“Swooped” Company Job Details
- Company Name: Swooped
- Work Type: Full-time
- Rating: 4.3 / 5
- Location: United States,
- Industry: Computer and Network Security and Technology, Information and Media
- Department: Customer Service, Management, and General Business
- Experience Level: Executive
- Job Creation Duration: 13 hours ago
Job Details of Vice President Of Customer Success
About Our Client
Our client is reinventing the vacation rental experience by combining world-class properties, technology-driven management, and a seamless customer experience. This role specializes in managing luxury vacation rentals while delivering unmatched guest experiences and maximizing owner and property manager success. The mission is to create joyful travel experiences through innovation, transparency, and exceptional service.
About The Role
The Vice President (VP) of Customer Success will lead the Customer Success business unit. This role is responsible for driving long-term satisfaction and success for both property managers and the organization’s operated property owners by leading two core teams:
- Customer Success – Property Managers: focused on supporting SaaS B2B clients using the company’s property management system and booking engine.
- Customer Success – Operated: focused on supporting operated property owners with communications, transparency, and performance insights.
The VP will set the strategic vision for Customer Success, establish scalable processes, and lead a growing team of managers and representatives. This leader will be accountable for client satisfaction, operational excellence, and cross-department collaboration to ensure the organization delivers a world-class experience to property managers and owners alike.
Key Responsibilities
- Leadership & Strategy
- Customer Success – Property Managers
- Customer Success – Operated
- Operational Excellence
- Cross-Functional Collaboration
Required Qualifications
- 10+ years of experience in Customer Success, customer success, or account management, with at least 5 years in a senior leadership role.
- Proven success leading SaaS B2B customer success teams and/or hospitality/property management Customer Success.
- Strong understanding of SaaS onboarding, adoption, and escalation management.
- Experience managing both enterprise-level clients and high-net-worth property owners preferred.
- Demonstrated ability to define and execute strategic plans while driving measurable results.
- Strong financial and operational acumen, with the ability to explain performance metrics clearly.
- Excellent communication, relationship-building, and conflict resolution skills.
Skills
- Strategic leadership and team development.
- Customer success and Customer Success expertise.
- SaaS product knowledge and technical aptitude.
- Strong problem-solving and decision-making.
- Excellent written and verbal communication.
- Ability to operate in a fast-paced, high-growth environment.
Benefits
- Competitive salary and performance-based incentives.
- Health, dental, and vision insurance.
- Flexible PTO and remote-friendly culture.
- Opportunity to travel to properties and experience the brand firsthand.
- Be part of a mission-driven company transforming the future of vacation rentals.
Note:
“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”