Explore an exciting opportunity as a Pivotal Partners in United States, . This Full-time role is ideal for professionals interested in the Software Development, Computer and Network Security, and IT Services and IT Consulting sector and offers hands-on experience in the Sales and Business Development department .
Rated 4.4/5 by employees, this opening is perfect for candidates at the Director level. Posted 1 hour ago, and still accepting applications — don’t miss out.
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“Pivotal Partners” Company Job Overview
- Company Name: Pivotal Partners
- Work Type: Full-time
- Rating: 4.4 / 5
- Location: United States,
- Industry: Software Development, Computer and Network Security, and IT Services and IT Consulting
- Department: Sales and Business Development
- Experience Level: Director
Head of Customer Success Part Time Remote Job Details
Pivotal Partners is exclusively partnered with a Series A $40m Gen AI Fintech platform.
We’re hiring a Founding Head of Customer Success to inherit a team and build the post-sales function from the ground up. We’ve already brought in top talent from Datadog, Confluent, Forter, MongoDB, and Benchling and we’re just getting started.
This is a rare opportunity to join a high-growth Series A startup, backed by a proven leadership team, and help build the customer success engine that drives us from $0 to $200M+ in ARR.
Location: US remote
Why this role stands out:
- Equity-first compensation: Equity is offered at the Series A strike price and is not diluted due to the organization being bootstrapped by the founder. You will be part of the upside from day one.
- Proven leadership: You’ll work directly with the CEO and VP of Sales, both of whom have scaled and IPO’d with their previous companies. The playbook is proven and designed for scale.
- Direct access to product + GTM: You’ll be working closely with product, engineering, sales, and executive leadership. No silos, no red tape, just real influence and ownership.
- Founding team member: This is a foundational hire. You’ll be inheriting a team of 7 Professional Services Architects and 2 Customer Success Managers, and laying the foundation for how we support, grow, and retain customers.
Responsibilities:
- Own and scale the Customer Success function, including onboarding, renewals, expansion, and ongoing customer health.
- Build and implement customer journey frameworks, including QBRs, adoption plans, and health scoring.
- Act as the strategic voice of the customer across product, sales, and engineering.
- Partner with Product to surface feedback that directly informs roadmap prioritization.
- Develop customer success metrics, playbooks, and tooling from the ground up.
- Drive expansion revenue through upsell and cross-sell initiatives in close partnership with Sales.
- Hire, coach, and grow a team of high-performing CSMs and support professionals.
Who we’re looking for:
- A hands-on Customer Success/Technical Account Manager/ Professional Services Leader with experience building CS orgs at early-stage, high-growth B2B SaaS companies.
- Experience supporting technical buyers in infrastructure, dev tools, fintech, or data-heavy verticals.
- Strong customer-facing presence with an ability to build deep, trusted relationships with strategic accounts.
- Comfortable operating in ambiguity and building systems from scratch while staying strategic.
