Explore an exciting opportunity as a CRG in Charlotte, NC. This Full-time role is ideal for professionals interested in the Marketing Services and Retail sector and offers hands-on experience in the Human Resources and Administrative department .
Rated 3.4/5 by employees, this opening is perfect for candidates at the Mid-Senior level level. Posted 1 hour ago, and still accepting applications — don’t miss out.
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“CRG” Company Job Details
- Company Name: CRG
- Work Type: Full-time
- Rating: 3.4 / 5
- Location: Charlotte, NC
- Industry: Marketing Services and Retail
- Department: Human Resources and Administrative
- Experience Level: Mid-Senior level
- Job Creation Duration: 1 hour ago
Human Resources Manager – Employee Relations Job Overview
Human Resources Manager – Employee Relations
Our retail services client in Charlotte’s South End is seeking a proactive and collaborative Human Resources Manager with a strong background in employee relations to lead and support HR initiatives that foster a positive, compliant, and high-performing workplace culture. This individual must bring expertise across all functional areas of HR, with a primary focus on addressing workplace concerns, resolving conflicts, coaching leaders, and ensuring legal compliance in employee management practices.
Opportunity: Direct Hire
Schedule: Monday – Friday (4 days onsite, 1 day remote)
Location: Charlotte, NC (South end area)
Key Responsibilities:
Employee Relations (Primary Focus):
- Serve as the primary point of contact for employee relations matters, including conflict resolution, performance concerns, investigations, and disciplinary actions.
- Conduct thorough, fair, and confidential investigations related to employee complaints, misconduct, or violations of company policy.
- Advise and coach managers on employee performance management, corrective action, and terminations, ensuring legal compliance and consistency in application.
- Maintain detailed documentation related to employee relations issues, investigations, and outcomes.
- Monitor workplace climate and proactively address issues to promote a respectful, inclusive, and compliant work environment.
- Partner with legal counsel as needed on sensitive employment matters, ensuring alignment with labor laws and internal policies.
- Track trends in employee relations cases and collaborate on preventive strategies, including training and policy development.
Generalist HR Responsibilities:
- Support the onboarding and offboarding processes to ensure consistency and a positive employee experience.
- Partner with leadership on organizational development initiatives, including performance review cycles, talent development, and change management efforts.
- Maintain and update the employee handbook, policies, and standard operating procedures in accordance with legal and organizational changes.
- Ensure compliance with federal, state, and local labor laws, including EEO, FMLA, ADA, and other employment regulations.
- Assist with compliance-related audits and reports (e.g., EEO-1, OSHA, internal HR audits).
HR Systems & Reporting:
- Utilize HRIS (Workday strongly preferred) for data management, case tracking, and reporting.
- Support HR process automation and workflow improvements in partnership with the HRIS and IT teams.
- Create and maintain reports and dashboards related to employee relations trends, performance metrics, and turnover.
- Strong proficiency in Excel is required, including the use of VLOOKUP and pivot tables.
Qualifications:
- Bachelor’s degree in Human Resources, Business, or related field.
- 6+ years of progressive HR experience, with a minimum of 3 years in employee relations or compliance-heavy roles.
- Deep understanding of employment law, HR policies, and workplace investigations.
- Strong interpersonal and conflict resolution skills; able to navigate complex situations with professionalism and discretion.
- Experience with Workday or similar HRIS platforms.
- SHRM-CP / SHRM-SCP or PHR / SPHR preferred.
Category Code: JN007
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