Looking for a new role as a Platinum Coastal Group in Charlotte, NC? This Full-time position is perfect for professionals in the Advertising Services sector. Gain hands-on experience in the Other department, where you’ll be at the forefront of exciting projects and innovation.
This opportunity offers valuable experience in the Other department and will help you advance your career in the dynamic world of Advertising Services.
Find More Jobs Like This in Charlotte and Across NC on ApplyMates.
Entry Level Customer Service Representative
Please note that this is an on-site role, so a commute Monday through Friday is required.
The Customer Service role is pivotal in ensuring customer satisfaction and loyalty through effective communication and problem resolution. As the primary point of contact for customers, this position acts as a bridge between the company and its clients, addressing inquiries, handling complaints, and providing information about products and services.
The importance of this role cannot be overstated; it directly impacts the organization’s reputation and customer retention rates. A successful Customer Service representative is not only knowledgeable about the company’s offerings but also possesses strong interpersonal skills to build rapport with customers. By fostering positive interactions and resolving issues swiftly, this role generates valuable feedback for continuous improvement while driving sales and enhancing customer loyalty. Collaborating cross-functionally with various departments, the Customer Service representative plays an essential part in optimizing the customer experience, contributing significantly to the overall growth and success of the organization.
Customer Service Representative Duties
Customer Service Representative Requirements
Skills: customer feedback,team collaboration,multi-tasking,positive attitude and resilience,teamwork and collaboration,customer service,ability to multitask,active listening,oral and written communication skills,communication skills,customer service software proficiency,conflict resolution,problem solving,teamwork,multitasking and prioritization,customer feedback gathering,flexible schedule availability,positive attitude,problem-solving abilities,excellent organizational skills,service excellence,sales,prioritization,customer service software,customer service and support,crm systems,strong analytical skills,organization skills,strong oral and written communication,resilience in challenging situations,language fluency,flexibility in schedule availability,strong analytical and problem-solving abilities,effective communication,flexible scheduling,crm familiarity,written communication,time management skills,ability to multitask and prioritize effectively,collaboration,customer relationship management (crm),problem-solving skills,problem resolution,adaptability,knowledge of crm systems,ability to multitask and prioritize effectively under pressure,oral communication,basic understanding of business operations,empathy,multitasking,analytical abilities,fluent in multiple languages,organizational skills,strong communication skills,excellent organizational and time management skills,customer service representatives,crm systems familiarity,crm systems and practices,organizational and time management skills,ability to multitask and prioritize,crm knowledge,organization,bilingual or multilingual abilities,interpersonal skills,customer service experience,customer feedback management,problem-solving,bilingualism,time management,customer satisfaction commitment,ability to multitask and prioritize under pressure,flexibility,sales support,analytical and problem-solving abilities,customer service skills,customer feedback analysis,documentation,familiarity with crm systems,flexibility in schedule,analytical skills,familiarity with crm systems and practices,communication,flexibility and adaptability,strong interpersonal skills,proficiency in customer service software,basic understanding of business operations and customer needs,customer satisfaction and service excellence,resilience,proficiency in customer service software and tools,customer satisfaction,strong oral and written communication skills
Tagged as: Entry level
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